Shipped
Platforms used across 10+ business lines at Airtel.
80K+ field visits a month made unnecessary, field safety incidents down 51%, and ₹50Cr+ in enterprise deals from pre-sales I drove.
I run my career like a program.
Current status:shipping agents
I'm Sahaj Kapoor, Lead TPM at Sprinklr. Nine years from .NET developer to leading programs on an AI agent platform. I close deals, I ship platforms, and I build the AI tools I wish my teams had. Sleep is the only workstream running behind.
$ sahaj boot --program PRG-001 ✓ 9 years loaded · 3 companies · 0 regrets $ deals.close(quarter=1) ✓ 3 enterprise clients · ₹50Cr+ in deals $ sleep.schedule(hours=8) ⚠ deferred: building in public
01 · Executive summary
If you read one thing.
Every status report starts here. Three lines a busy reader can stop at.
In progress
Leading programs on Sprinklr's AI agent platform.
AI Agent Builder, Agent Platform Integrations, and Core AI + Studio. Lead TPM since April 2026.
Planned
Two open-source agents, shipped in public.
Pulse and Spec-to-Evals. Something ships every Friday until the end of the year.
02 · Timeline
Nine years on one chart.
Learning, building and leading ran in parallel more often than in sequence. Select any bar or diamond for the detail.
Today
Apr 2026 to now
Lead TPM, Sprinklr
Leading programs across AI Agent Builder, Agent Platform Integrations, and Core AI + Studio.
Lead
Build
Learn
Now
Planned
03 · Outcomes
Delivered, measured, closed.
Four programs from Xtelify, Airtel's enterprise platform business. Numbers as reported at the time.
● Closed
80K+
field visits a month avoided
SMART SR links broadband complaints to known outages across 7+ systems. Also 160K+ fewer calls, CSAT 4.7.
● Closed
−51%
field safety incidents
Trip Management: tracking, crash detection, EMF readings, PPE provisioning. Fatalities fell 65%.
● Closed
10+
business lines on the platform
Co-created a low-code Workflow Designer, then productized face-auth and liveness checks.
● Closed
₹50Cr+
in enterprise deals
Pre-sales demos, POCs and requirement mapping, with multi-year licensing.
One quarter of pre-sales, replayed
Discovery
Demo
POC
Closed won
Client 1✓ Won
Client 2✓ Won
Client 3✓ Won
₹50Cr+in deals · 3 clients · 1 quarter
CLOSED WON
04 · Resource utilization
One owner. Two programs. Some costs.
A day job and a side program running at once. Every honest status report tracks what it costs, so here's mine.
A typical week
By hour. Approximate, not tracked, just honest.
Day job
Building in public
Weekend coffee run
Sleep, allegedly
Sleep battery
Low. Two hours a night go to shipping. Mitigation: weekends.
Caffeine
2 coffees and 1 Coke so far today.
Friday ships
Eight Fridays, one public ship each. Missed ones turn red. That's the deal.
05 · Decision log
The calls that shaped the program.
Outcomes show what happened. A decision log shows how someone thinks. Scroll the branch.
-
DEC-01 · 7c1e2a0Aug 2017
Start by writing the code.
First job, Capgemini, Mumbai. .NET, SQL, production support for international clients.
- Result
- Analyst to Associate Consultant in four and a half years. .NET Core migrations that cut maintenance cost by 30%. STAR awards in 2018 and 2019.
-
DEC-02 · 3fa91d4Nov 2020
Study without stopping work.
A PG Program at IMT Ghaziabad, then an executive MBA from Liverpool John Moores. Evenings and weekends.
- Result
- CGPA 9.21 at IMT. MBA with Merit. Both finished while working full time.
-
DEC-03 · b20c7e9Feb 2022
Cross the table, from code to programs.
“I walked into Airtel Digital just trying to figure things out.”
- Result
- A standalone app, then bigger charters, then Xtelify Work, then outside clients, then AI charters. SMART SR, Trip Management, the Workflow Designer, ₹50Cr+ in pre-sales.
-
DEC-04 · e4d83b1The AI charters
Learn AI by building with it.
Stop waiting for engineering bandwidth to test an idea. Build it.
- Result
- My manager at Airtel called me one of the few TPMs who picked up AI fast and started building applications with it.
-
DEC-05 · 91f0c6aApr 2026
Choose the unfamiliar.
“You don't grow when things are comfortable. You grow when everything feels slightly unfamiliar.”
- Result
- Lead TPM at Sprinklr, on its AI agent platform. New systems, new scale.
-
DEC-06 · HEADOct 2026
Build in public.
My recent work lives behind NDAs. So I'm building new things where anyone can see them.
- Result
- Open. Pulse ships in November, Spec-to-Evals in December.
06 · RAID log
Risks, assumptions, issues, dependencies.
Every program I run has one. It would be strange if mine didn't. Honest beats polished.
Risk · Being mitigated
I start strong and drift.
Mitigation: something public ships every Friday. A missed Friday cuts scope, never the timeline. The tracker above is public, so you can check.
Assumption · Holding
Agents beat chatbots, and the moat is context.
A chat window waits for you. An agent works inside the workflow. Anyone can call a model; workflow integration and enterprise context are what make AI products hard to replace.
Issue · Resolution in progress
My best recent work is under NDA.
Resolution: build new things in the open. Two open-source agents by December, each with its PRD, its evals and what broke along the way.
Dependencies · Met
Every phase was unlocked by someone.
A manager who became a mentor. A leader who shaped my systems thinking. A mentor who taught me storytelling. A core group at Airtel that became family. Next dependency: the team I build with next.
07 · Stakeholder sign-off
Signed off by the people I've worked with.
Every program closes with stakeholder sign-off. These are mine: LinkedIn recommendations from managers, engineers, product leads and clients across two companies and six years.
11recommendations
2from direct managers
1from the person who hired me
2021–26Capgemini to Airtel
Sahaj worked with me as Technical Program Manager and I think he is one of the best TPMs I have come across. He is very curious to learn new things and he is one of the few TPMs who picked up AI really fast and also started using AI tools to build applications.
Someone who thinks like an owner and executes with discipline. He is particularly strong at converting strategic objectives into structured, executable programs while aligning stakeholders and managing trade-offs effectively.
What truly sets Sahaj apart is his rare blend of technical expertise and outstanding communication skills. He has an impressive ability to bridge the gap between business and technical teams.
He approaches challenges with a practical mindset, is always willing to step in and take up tasks when needed, and ensures things move forward without unnecessary friction.
I had the pleasure of hiring Sahaj as a Technical Program Manager for a Digital Transformation project at Airtel. More than just a strong executor, Sahaj consistently brought fresh ideas and innovative solutions to the table.
Sahaj Kapoor is a natural problem solver. He has a talent for translating complex technical concepts into clear and actionable plans, ensuring that all stakeholders are aligned and working towards a common goal.
He has never refused a task or a challenge, even when not clearly defined within his function. He will listen first to what you have to say and will ask questions free and open if he doesn't understand.
Sahaj and his team were able to take charge of this application, to understand its business complexity, and to maintain it, so great job here. Always here to help and this is a game-changer during a difficult mission like this one.
Communicating with Sahaj has always been very easy as he is straightforward and will not hesitate to share his opinion and bring his expertise to the table.
A lot of people failed at what you accomplished, simply because they were busy finding problems while Sahaj was ready with solutions.
Sahaj is dedicated to his work and eager to explore new technologies.
Excerpts, lightly trimmed. Full recommendations are on LinkedIn.Read them in full ↗
08 · Q&A
Ask the program owner.
The questions people usually ask, answered in advance. No model behind this one, just me. The agent comes later.
Sahaj
What do you actually do?
I lead technical programs. I take a fuzzy goal, turn it into a plan engineers believe in, and keep it moving until it ships. Right now that's Sprinklr's AI agent platform. And when a team is missing a tool, I tend to build it.
Pick another question.
09 · Intake
Raise a ticket.
Every good program has an intake process. Here's mine. Fill it in, send it by email or LinkedIn, and I'll pick it up. SLA: faster than my sleep schedule.
SAHAJ-001● Draft
We're building agents and need someone who ships
- Type
- Role I'm hiring for
- Priority
- P0 · This week
- Reporter
- You
- Assignee
- Sahaj Kapoor
What you're working on, and where Sahaj fits in.
Or skip the process:
sahajkapoor95@gmail.com